Credit Card Security
Payments made online are taken via SagePay. Polyjumps® will never see your bank or credit card details when you pay online.
If not paying online we will contact you to arrange payment and delivery. We do take credit card payments over the phone, once payment has been taken details are destroyed and not kept on file.
Polyjumps Limited trading as Polyjumps® are committed to protecting your privacy and we comply with the Data Protection laws applicable to the UK.
The Information We Need and How We Use It
We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK.
We only use the information we collect about you to process orders and to provide a more personalised shopping experience.
When you order from us or make an enquiry, we will require:
• your name
• e-mail address
• phone number
and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.
We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Unless required to by law, we do not disclose our customer’s personal information to third parties for any other purposes.
Data collected by this site is used to:
1. Take and fulfil customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes
We do not send unsolicited e-mail’s to our customers or potential customers.
As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may unsubscribe at any time – just click the “unsubscribe” link at the foot of any email newsletter that you receive from us.
We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer’s privacy.
Protecting Your Data:
We employ a variety of physical and technical measures to keep your data safe and o prevent unauthorised access to, or use or disclosure of your personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to the information.
Our premises have CCTV and you may be recorded when you visit. CCTV is there to help provide security and to protect both you and Polyjumps. CCTV will only be viewed when necessary (eg to detect or prevent crime) and footage is only stored temporarily. Unless it is flagged for review CCTV will be recorded over.
Where we store information
Polyjumps operations are based in the UK and we store our data within the European Union. Some organisations which provide services to us may transfer personal data outside of the EEA, but we’ll only allow them to do if your data is adequately protected.
For example, some of our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we’ll allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme).
How long we store information
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).
We continually review what information we hold and delete what is no longer required. We never store payment card information.
KEEPING YOU IN CONTROL
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
• the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
• the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
• the right to have inaccurate data rectified;
• the right to object to your data being used for marketing or profiling; and
• where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
This web site sets a single “Session ID” cookie, essential for the operation of the web site which is used to ‘remember’ user specific information only during the time that a user is using the web site. This cookie is deleted when you close your browser. No personally identifiable information is stored in the cookie at any time. This is a ‘Category 1’ cookie within European legislation.
For more information on the use of Google cookies visit www.google.com/policies.
We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitors’ web browser. These are Category 1 cookies.
For more details visit the AddThis support page at www.addthis.com/privacy.