Delivery Information

UK Deliveries

All goods are carefully packed and shipped as soon as they are available to fulfill your order.

Delivery to UK Mainland Addresses

Post and Packing charges depend on the total weight of the items ordered, typically this adds 10% to the value of your order: Up to 20kg costs £17.50 + VAT and each additional kg is 45 pence + VAT.

Certain smaller/lighter items are subject to lower shipping charges of £8.40 + vat according to their weight.

Certain heavy items may incur additional shipping charges which may vary from any calculated shipping charges shown online and these will be advised prior to despatch.

Delivery is usually made the day following despatch.

Delivery to Non UK Mainland and Overseas Addresses

Overseas, BFPO and non-mainland UK (Channel Islands, Guernsey, Northern Ireland, Isle of Man, Northern areas of Scotland and Orkney Isles, Outer Hebrides and the Shetland Isles) shipping is charged at cost and may vary from any calculated shipping charges shown online and in automated emails confirming your order. We will confirm costs when we send you notification of acceptance of your order. Delivery times may vary, please allow 7-14 days.

VAT applies to shipments to UK and other European Union destinations.


Delivery Schedule

PRODUCT AVAILABILITY

All products are subject to availability. We will endeavour keep you fully informed of your order status. If for any reason we are unable to supply the goods, you will receive a full credit or refund. However, we will not be responsible for compensating for any loss incurred if the goods are not supplied or are supplied damaged or faulty.

We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.

DELIVERY

Whilst every effort will be made to adhere to stated delivery dates, such dates are estimates only and Polyjumps® cannot be liable for any losses incurred caused by delay in delivery.

It is the buyer’s responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery. Please give instructions when placing your order stating what to do with your order in case no-one is in to receive your order.

Please note that deliveries are made only to ground floor entrances.

Visible damage (i.e. after removal of all packaging) must be marked accordingly on delivery/acceptance notes and reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage.

This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.

 

Terms of business

Polyjumps Ltd® are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.

Our Contact details:

 

PolyJumps®

Polyjumps Limited 

The Old Cow Barn
Hatchmead Farm 
Lower Icknield Way
Great Kimble
Buckinghamshire
HP17 9TX

Phone: +44 (0)1844 275 751(Weekdays 8am – 4pm)
Or: +44(0) 7737 042 349 (Other times)
 
E-mail: kellyc@polyjumps.com

VAT Number GB 532544950
Company registered in England and Wales.
Company No: 03108687

 
 

These terms and conditions apply to anyone accessing the website or placing an order. By doing either of these activities you agree to be bound by the terms and conditions displayed below. If you do not wish to be bound by the stated terms and conditions please do not use the website.

If you have any questions please contact us – +44 (0)1844 275751 . These conditions are also available via e-mail. Please send a message to kellyc@polyjumps.com.


General

No terms and conditions put forward by the Buyer/User, any verbal representation, guarantees, or other statements made by or on behalf of Polyjumps®, shall be binding unless confirmed in writing by a director of Polyjumps®. Your statutory rights are unaffected by these terms and conditions. We advise you to read this page carefully and if necessary print them for your reference.


Use Of This Web Site

To be eligible to place orders on the ‘Polyjumps®’ website(s) you must fulfil the following:

Be of 18 years or over

Orders must be accompanied by your real name, cardholders billing address, a landline phone number, e-mail address and any other requested information during the order process.

Provide a valid UK delivery address.

Use a valid credit/debit issued by a bank accepted by Polyjumps®.

We reserve the right to amend these terms and conditions when applicable. It is your responsibility to check any changes that have been made and we deem your continued use to be acceptance of these changes. We accept no responsibility for external links from this site. Our permission is required before linking to this site. It is your responsibility to virus check all materials before downloading them from this site for any purpose. Polyjumps® accepts no liability whatsoever for any damage or loss by users or third parties, resulting from the use of this Website. ‘Polyjumps®’ website is the copyright of Polyjumps Limited and associated images are copyright material. Permanent storage, copying, redistribution, or modification of the content of the site will be considered a breach of copyright and subject to legal proceedings. Price lists may only be downloaded onto your computer’s hard drive on a temporary basis and printed for personal use & not presented to other parties. Other names and logos contained in this site may be trademarks or registered trademarks of their respective companies.


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

DESCRIPTION OF GOODS

Though we constantly strive to provide accurate and current information on this website, Polyjumps® will not be responsible for errors/omissions in product descriptions or the Buyer’s interpretation of those descriptions. Full specifications are available from the manufacturer’s brochures and/or websites. Please contact us for their details.

We make no representations about the fitness for a particular purpose of any of the products.


Shipping And Handling

UK Deliveries

All goods are carefully packed and shipped as soon as they are available to fulfill your order.

Delivery to UK Mainland Addresses

Post and Packing charges depend on the total weight of the items ordered, typically this adds 10% to the value of your order: Up to 20kg costs £17.50 + VAT and each additional kg is 45 pence + VAT
.

Certain smaller/lighter items are subject to lower shipping charges of £8.40 + vat according to their weight.

Certain heavy items (e.g. Polyjumps Sets) may incur additional shipping charges which may vary from any calculated shipping charges shown online and these will be advised prior to despatch.

Delivery is usually made the day following despatch.

Delivery to Non UK Mainland and Overseas Addresses

Overseas, BFPO and non-mainland UK (Channel Islands, Guernsey, Northern Ireland, Isle of Man, Northern areas of Scotland and Orkney Isles, Outer Hebrides and the Shetland Isles) shipping is charged at cost and may vary from any calculated shipping charges shown online and in automated emails confirming your order. We will confirm costs when we send you notification of acceptance of your order. Delivery times may vary, please allow 7-14 days.

VAT applies to shipments to UK and other European Union destinations.


Delivery Schedule

PRODUCT AVAILABILITY

All products are subject to availability. We will endeavour keep you fully informed of your order status. If for any reason we are unable to supply the goods, you will receive a full credit or refund. However, we will not be responsible for compensating for any loss incurred if the goods are not supplied or are supplied damaged or faulty.

We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.

DELIVERY

Whilst every effort will be made to adhere to stated delivery dates, such dates are estimates only and Polyjumps® cannot be liable for any losses incurred caused by delay in delivery.

It is the buyer’s responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery. Please give instructions when placing your order stating what to do with your order in case no-one is in to receive your order.

Please note that deliveries are made only to ground floor entrances.

Visible damage (i.e. after removal of all packaging) must be marked accordingly on delivery/acceptance notes and reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage.

This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges

For orders made from the UK or the European Union, VAT is added. All other orders are VAT free.


Credit Card Security

Payments made online are taken via SagePay. Polyjumps® will never see your bank or credit card details when you pay online.

If not paying online we will contact you to arrange payment and delivery. We do take credit card payments over the phone.


Guarantee

All products are supplied with at least manufacturer’s 12-month parts and labour guarantee, unless otherwise stated.

This will exclude faults caused by accident, neglect, misuse or error in installation.

In the case of manufacturers who operate direct product support, repairs & returns procedures, the Buyer accepts an obligation to process their claim directly through the manufacturer.

 


Returns Policy

CANCELLATION / RETURN OF GOODS

If, for any reason at all, you are not totally satisfied with your purchase return it to the address below within 30 days of the date of dispatch, with your receipt, with its original packaging for a full refund of the purchase price you paid.

Unless faulty, we cannot accept the return of customised products.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

To return any products to us, please:

  1. Complete the Returns Form which is on the reverse side of your invoice.
  2. Make sure to tell us whether you want an Exchange or Refund.
  3. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
  4. Pack the Items safely, enclose the invoice and send it back to:

PolyJumps Ltd®
Polyjumps Limited
The Old Cow Barn
Hatchmead Farm
Lower Icknield Way
Great Kimble
Buckinghamshire
HP17 9TX

Phone: +44 (0)1844 275751(Weekdays 8am – 4pm)
Or: +44(0) 7737 042 349 (Other times)
 
E-mail: kellyc@polyjumps.com

VAT Number GB 53254950
Company registered in England and Wales.
Company No: 03108687

 

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone’s interest to ensure that the correct items are being ordered and are suited to your particular requirements.


Remittance Terms

PAYMENTS and PRICES

All prices are in UK Sterling and inclusive of applicable United Kingdom Value Added Tax.

Any quotation or published price is subject to alteration or withdrawal without prior notice as a result of fluctuation in exchange rates, increase in supplier’s prices, and error in published price or other costs beyond our control. Statement of price or a quotation does not constitute an offer. We will inform you of the correct price where the right to cancellation can be exercised.

Payment by credit/debit card will require clearance prior to delivery. All card payments are subject to security checks before any goods are despatched. If the issuing bank of your card does not for any reason authorise payment from that account, the order may be delayed or cancelled.

Title to the goods will remain with Polyjumps® until full payment is received.


English Law

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

PolyJumps Ltd®
Polyjumps Limited
The Old Cow Barn
Hatchmead Farm
Lower Icknield Way
Great Kimble
Buckinghamshire
HP17 9TX

Phone: +44 (0)1844 275751 (Weekdays 8am – 5pm)
Or: +44(0) 7737 042 349 (Other times)
 
E-mail: kellyc@polyjumps.com

VAT Number GB 532544950
Company registered in England and Wales.
Company No: 03108687